Because of the way I like to pack the items, it usually takes good 1-2 hours to finish all the packing each night but that's probably one of my favorite shop moment of the day. I have my special packing tools all laid out on my work station and I take my time folding, stamping and writing as I imagine the new home to which these items will be adopted. It's totally zen to me...
I am so grateful that a lot of the communication I have with my customers feel very real. There was one customer from Portugal who needed to return her purchased items... we exchanged several emails to figure out what would be the best way to process her exchange... then I got a return package with items neatly wrapped and accompanied by a little bookmark card (thank you Alexandra:). It totally reminded me of the Pen Pal day...
Then I have another customer who just came back from Japan... and brought me a list of items to check out (thank you Mark!). Wow...
I do consider my customers as my partner in crime. I believe we do share a belief towards how we want to live our lives in some way... and that makes this "online" world so so real.
thank you everyone:)
xo
-wakako
